Return Policy

This Return Policy ("Policy") applies to products and services offered by Vordalondroz at vordalondroz.world (the "Site"). We want you to be satisfied with your curtain and textile purchases and with our curtain hanging, installation, and repair services. Please read this Policy carefully so you understand your options, our procedures, and the conditions that apply to returns, refunds, and exchanges. By placing an order or engaging our services, you agree to this Policy to the extent it applies to your purchase or service. This Policy should be read together with our Terms of Use and Privacy Policy.

Eligibility for Returns

Returns and refunds are available for eligible curtain and textile products purchased directly from Vordalondroz, subject to the conditions set out in this Policy. To be eligible for a return, products must be unused, unwashed, unaltered, and in resalable condition, with original tags and packaging intact where applicable. We do not accept returns on custom-made or cut-to-order items, including but not limited to curtains, drapes, or valances that have been cut, hemmed, or otherwise altered to your specific window or door measurements, unless the item is defective or we have made an error in fulfilling your order (e.g., wrong size, wrong color, or manufacturing defect). In such cases, we will work with you to correct the issue, which may include replacement, repair, or refund at no additional charge where appropriate and as determined by us.

Installation and repair services are generally not refundable once the work has been completed. If you are dissatisfied with a service (e.g., curtain installation, rod mounting, hemming, or repair work), please contact us promptly so we can discuss the situation and, where possible, offer a remedy such as a follow-up visit, adjustment, or partial credit at our sole discretion. For prepaid services that have not yet been performed, we may offer a full or partial refund depending on the circumstances, including any costs we have already incurred (such as ordering materials or scheduling labor). Any such refund is at our discretion and may be subject to an administrative or cancellation fee as communicated to you at the time of booking or in a separate agreement.

Time Frame for Returns

To request a return for an eligible product, you must contact us within thirty (30) days of the date of delivery or pickup, whichever is applicable. We will provide you with return instructions and, if we approve the return, a return authorization (which may include a reference number or label, as applicable). Returned products must be received by us within fourteen (14) days of our approval of your return request, unless we have agreed in writing to a different timeframe. Returns received after the specified period may be refused or subject to a restocking fee of up to twenty percent (20%) of the product price, or we may return the item to you at your expense. We strongly recommend using a trackable shipping method when returning items so you can confirm delivery and so we can process your refund promptly. We are not responsible for return shipments that are lost or damaged in transit unless we have provided a prepaid return label and the loss or damage is due to our or our carrier's fault.

Condition of Returned Items

All returned products must be in the same condition in which you received them. They should not be washed, dry-cleaned, altered, installed, or used in any way beyond normal inspection (e.g., opening the package to view the product). Original tags, labels, and packaging should be intact where possible. We reserve the right to refuse a return or to deduct from your refund (including a restocking fee) if an item is received in a condition that is not resalable, that indicates use beyond normal inspection, or that is damaged (including damage caused during return shipping if you chose the shipping method). If you have received a defective or incorrect item, please contact us as soon as you discover the issue—we recommend within seven (7) days of delivery—and provide a description and, if possible, photographs. We will then arrange for a return, replacement, or refund as appropriate and in accordance with this Policy.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within a reasonable period, typically within five (5) to ten (10) business days from the date we complete our inspection. Please note that your bank, credit card company, or other payment provider may take additional time (e.g., three to ten business days or more) to post the refund to your account; we have no control over this timeframe. Refunds for services will be considered on a case-by-case basis and, when granted, will be processed in accordance with the same general timeline where possible. We do not refund shipping costs for returns unless the return is due to our error (e.g., wrong item shipped, defective product, or our failure to meet our obligations). If you received free or discounted shipping on your original order, the cost we incurred for that shipping may be deducted from your refund where permitted by law. Refunds will be in the same currency as the original payment. We do not compensate for currency fluctuations or foreign exchange fees that may apply to your payment method.

Exchanges

If you would like to exchange a product for a different size, color, or style, please contact us within the return period (thirty (30) days from delivery or pickup). Exchanges are subject to availability of the requested item. If the item you want is not in stock, we may offer a refund instead or place a special order at an additional cost, depending on the product. Exchanges for custom or cut-to-order items are not available unless the product is defective or we have made an error; in those cases, we will work with you to provide a replacement or other solution. You may be responsible for any price difference and for shipping costs associated with the exchange unless the exchange is due to our error. We will provide you with exchange instructions and any applicable return shipping information when you contact us.

Non-Returnable Items and Services

The following are generally not eligible for return or refund: (a) custom or made-to-order curtains, drapes, valances, or other textile products that have been cut or hemmed to your specifications; (b) products that have been installed, altered, washed, or used; (c) clearance, final-sale, or "as is" items unless otherwise stated in writing at the time of purchase; (d) gift cards or similar items where prohibited by law; and (e) any product that has been damaged after delivery due to misuse, accident, or causes other than defect or our error. Installation, repair, consultation, and measuring services are not returnable or refundable once the service has been performed, except as otherwise agreed in writing or as required by law. If you have questions about whether a specific item or service is returnable, please contact us before making a purchase or booking a service.

Damaged or Defective Items

If you receive a product that is damaged or defective, please contact us within a reasonable time—we recommend within seven (7) days of delivery—and provide a clear description of the issue and, if possible, photographs showing the damage or defect. We will work with you to arrange a return, replacement, or refund as appropriate under this Policy. We may request that you return the item for inspection so we can verify the issue and prevent fraud; in such cases, we may provide a prepaid return label at our discretion. For items that appear to have been damaged in transit, we may work with the carrier to file a claim while still ensuring you receive a replacement or refund in a timely manner. Our obligation in the case of damaged or defective items is limited to replacement, repair, or refund of the purchase price; we are not liable for any consequential or incidental damages unless required by applicable law.

Restocking and Other Fees

We may charge a restocking fee for returns that do not meet our condition requirements, for returns received after the specified timeframe, or for certain categories of products as communicated at the time of purchase. Any such fee will not exceed twenty percent (20%) of the product price unless otherwise agreed or required by law. We may also deduct from your refund the cost of original shipping (if we offered free or discounted shipping and the return is not due to our error) to the extent permitted by law. If you return an item without following our return instructions or without a valid return authorization, we may refuse the return or process it subject to additional delays or fees. All fees and deductions will be communicated to you before we process the return where required by law.

How to Initiate a Return

To initiate a return, contact Vordalondroz using the phone number, email, or contact form on our website. Please have your order details ready, including your order number (if applicable), the date of purchase or delivery, a description of the item(s) you wish to return, and the reason for the return. We will respond as quickly as possible—typically within one to three business days—and guide you through the return process. Our mailing address for returns will be provided when we authorize your return. Do not send items back without prior authorization; unauthorized returns may be refused or delayed. Once we receive your returned item and complete our inspection, we will notify you of the outcome and process any approved refund or exchange in accordance with this Policy.

Contact Us for Returns

For questions about this Return Policy or to request a return, exchange, or refund, please contact Vordalondroz using the contact information (address, phone number, or email) provided on our website. We are committed to resolving legitimate return requests fairly and in accordance with this Policy and applicable law. This Return Policy forms part of your agreement with us when you purchase products or services from Vordalondroz and may be updated from time to time; the version in effect at the time of your purchase or service applies unless otherwise stated.